FAQS
Q: Shipping Cost?
A: - Domestic Shipping: $10.00
- International shipping: $65.00-$75.00
Q: - Shipping Carrier?
A: - We ship through USPS
Q: - How do I receive my tracking number?
A: - Tracking numbers will be emailed the day of shipment.
Q: - Return/Exchange Policy?
A: - ALL SALES ARE FINAL once products are tampered with we cannot accept them.
Q: - Can I get a refund if my package was lost/stolen?
A: - No we are not responsible for any lost or stolen items. It is the customers duty to file a claim through the shipping courier.
Q: - Can we contact you over the phone?
A: - Yes!
Phone: 443-858-2921
Email:mluxbeautyy@gmail.com
Q: - How long does the hair last?
A: - 3-5 years with proper care
Q: - How can I keep hair from shedding?
A: - ALL hair sheds , Including natural hair
- Frequently brushing your hair can lead to thread loosening, Which causes individual strands to detach from the wefts.
Q: - Can I color my extensions?
A: - Yes our hair can be colored and or bleached to ant level desired but we strongly recommend you to go to a professional for help.
To prevent this problem Handle your Bundles with care like you would with your natural hair by using any sulfate free shampoo/Conditioner or bead head tigi (blue bottle) & let it air dry.
TIP: Brush hair from bottom to top to minimize detachment on threads